Get help, place an order, or request catering
If you need assistance with an existing order, want a catering quote, or have questions about ingredients and dietary needs, our team is ready to help. For urgent delivery issues during operating hours, calling our support number connects you with a representative who can access order details and coordinate a quick response. For requests that require follow-up, email is best — include order numbers, dates, and a short description so we can address your request efficiently. We aim to respond to non-urgent inquiries within one business day. Our contact channels are monitored by our Toronto office and by regional teams who coordinate with kitchens and drivers to ensure timely resolution. We welcome feedback and use customer input to refine menu items, service windows, and catering options to better fit community needs.
Customer Support & Orders
For order status, delivery updates, or to report a problem, please provide the order number and the delivery address. Our agents can assist with cancellations, refunds, and adjustments based on the timeline and status of the preparation. If an item is missing or incorrect, we offer remedies such as a replacement or credit depending on the situation. For matters involving allergies or severe dietary restrictions, contact us before placing the order so we can advise on cross-contact risks and possible accommodations. Our kitchens use separation protocols but cannot guarantee allergen-free preparation without prior coordination.
Headquarters: 123 Queen St W, Suite 600, Toronto, ON M5H 2M9
Phone: +1 (416) 555-0199 (Mon–Sun 9:00–22:00)
Email: [email protected]
Catering & Partnerships
Catering requests require approximate headcount, date, and preferred delivery window. We provide boxed lunches, share trays, and staffed setups. For corporate accounts, we offer recurring orders, consolidated billing, and priority scheduling. Partnerships for neighborhood events and community programs are handled by our partnerships team. When contacting for catering, include any dietary restrictions so we can propose appropriate menu blocks and labeling. Most standard catering inquiries receive a quote within one business day; complex or large events may need additional coordination for logistics and staffing.
Request a QuoteContact Form
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