Privacy Policy
This privacy policy explains how QuickBites Canada collects, uses, retains, and protects personal information when you use our website, place orders, or request services. We respect your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws and applicable provincial requirements. Our operations are based in Toronto, Ontario. This notice explains what information we collect, why we collect it, the third parties we may share it with, and the rights available to you. If you have questions about our practices, please contact us using the address or email listed below. By using our services you agree to the terms described here, and we recommend reviewing this policy periodically for updates. For specific product terms, additional notices may apply where required.
Information We Collect
We collect information you provide directly and information collected automatically. Data you provide directly includes name, email, phone number, delivery address, payment details processed through our payments provider, and any notes you include when placing orders or requesting quotes. When you create an account, we store credentials and preferences to improve ordering. Automatic collection includes device identifiers, IP address, browser type, pages visited, and analytics data. We also collect location information to estimate delivery times when you permit location services. For catering and corporate accounts, we may keep billing, tax, and corporate contact details. We do not knowingly collect personal information from children under 13. If such data is provided inadvertently, we will take steps to remove it once identified.
How We Use Information
We use your information to provide and improve our services, fulfill orders, manage payments, and communicate about order status. Contact details are used for customer service, delivery coordination, and confirmations. Aggregated and anonymized data helps us analyze trends, optimize routes, and improve menu offerings. We may use contact information to send transactional messages, order receipts, and optional marketing messages if you opt in. Marketing preferences can be changed at any time using links in messages or by contacting support. For catering and corporate accounts, we use stored information to manage recurring orders, invoices, and scheduling. In limited cases, we may use personal data to comply with legal obligations, resolve disputes, and enforce our agreements. We retain information for as long as necessary to provide services and meet legal or operational needs, following retention policies and applicable law.
Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, and similar technologies to provide functionality, measure site performance, and deliver relevant content. Essential cookies enable shopping cart functionality, authentication, and security. Performance cookies collect anonymized usage statistics to improve site reliability. Advertising cookies may be used to show offers and measure campaign effectiveness, but only with user consent where required. You can manage cookie preferences through the cookie control in the bottom corner of our site or via your browser settings. Blocking cookies may reduce functionality. Our cookie categories, purposes, and retention lengths are described in the cookie control panel. Third-party analytics and advertising platforms may place cookies under their own policies; we recommend reviewing those third-party policies if you wish to opt out more broadly.
Disclosure and Third Parties
We share personal information with service providers who perform services on our behalf, including payment processors, delivery partners, analytics providers, email delivery services, and trusted vendors that support our operations. These providers are contractually required to protect data and process it only as instructed. We may disclose information to comply with legal obligations, respond to lawful requests from public authorities, or to protect the rights and safety of our users and the public. For catering, we share necessary order details with staff and third-party venues as required to fulfill service. Any transfer of personal data outside Canada is protected by appropriate contractual safeguards. We do not sell personal information. When third parties offer integrated services, their privacy policies apply to their actions and you should consult those policies as well.
Data Security and Retention
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, or disclosure. These measures include encrypted transmissions for sensitive data, access controls, secure credential storage, and periodic security reviews. While we work to protect data, no system can be completely secure, and we urge users to protect access to their accounts. We retain data for the period necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type, such as transactional records for tax and accounting requirements, or shorter retention for marketing data when consent is withdrawn. Requests to delete personal data will be processed subject to legal and operational exceptions, for example where retention is required for tax, safety, or fraud prevention purposes.
Your Rights and Choices
Where applicable, you have rights to access, correct, or request deletion of your personal information. You may review and update your account profile, change marketing preferences, and request copies of your data. To make a request, contact our privacy officer using the details below. We will respond within applicable timeframes and may require verification to protect your privacy. You can object to or restrict processing in certain circumstances and may request data portability for personal data you provided. If you believe your rights under Canadian privacy laws are not respected, you may contact our privacy officer and, if unsatisfied, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial authority.
Children and Minors
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we learn that personal information of a child under 13 has been provided, we will take steps to delete it. For minors older than 13, parents and guardians are encouraged to review their child’s activity and information. If you believe we may have collected information from a child under 13, contact us immediately so we can investigate and take action.
Changes and Contact
We may update this privacy policy from time to time. Material changes will be posted on this page with a revised effective date. Non-material clarifications may be made without notice. For questions, requests, or privacy concerns, contact us at:
Privacy Officer
QuickBites Canada
123 Queen St W, Suite 600
Toronto, ON M5H 2M9
Phone: +1 (416) 555-0199
Email: [email protected]